RETURN & EXCHANGE POLICY
At DOT LINE, we stand behind the craftsmanship of our custom-finished technical streetwear. Because every piece is custom-pressed to order, we maintain a strict return policy to protect the integrity of our small-batch production.
14-Day Return Window
You have 14 days from the date your package is delivered to request a return or exchange. To be eligible for a return, your garment must meet the following strict conditions:
It must be completely unworn, unwashed, and unaltered.
It must be free of any odors, stains, pet hair, or signs of wear.
It must be in its original packaging with all original tags attached.
We reserve the right to refuse returns that do not meet these conditions.
Damaged Items or Printing Errors
We take immense pride in our quality control, but we are human. If your garment arrives with a manufacturing defect, a bad vinyl transfer, or if you received the wrong item, please contact us immediately through our Contact page within 48 hours of delivery. Include your order number and a clear photo of the issue. We will fast-track a replacement to you at zero extra cost.
Return Shipping Costs
Unless the return is due to our error (damaged or incorrect item sent), the customer is responsible for the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
How to Start a Return
Do not ship items back without contacting us first. Please reach out via our Contact page with your order number and the reason for your return, and our team will provide you with the correct return shipping instructions.